To find your Pocket Gems Support ID (iOS):
- Tap the 'Settings' on your device
- Scroll down to the game you are having issues with
- Tap on the game you are having issues with
- Your Support ID should be a 10-digit Alphanumeric identifier
- Copy / Paste your Support ID to your support ticket so that we can further assist you.
To find your Android device’s UUID:
(If you are unable to get into your game, please go to this link and install this free app called “Android System Info” to help locate your Android UUID: https://market.android.com/details?id=com.electricsheep.asiOnce you have installed the app please launch the app > tap ‘System” > tap “OS” > and that will show you the Android UUID.)
- Please go into your game’s Main Menu
- About. In that tab there will be two ID numbers titled Android ID# and Hardware#; please send them both to us.
Apple apple UDID udid Android android