FAQs
How can I find my Support ID (iOS) or UUID (Android)?
Posted by on 31 December 2013 05:22 PM

To find your Pocket Gems Support ID (iOS): 

  1. Tap the 'Settings' on your device
  2. Scroll down to the game you are having issues with
  3. Tap on the game you are having issues with
  4. Your Support ID should be a 10-digit Alphanumeric identifier
  5. Copy / Paste your Support ID to your support ticket so that we can further assist you. 

To find your Android device’s UUID:

  1. Please go into your game’s Main Menu
  2. Others
  3. About. In that tab there will be two ID numbers titled Android ID# and Hardware#; please send them both to us.
(If you are unable to get into your game, please go to this link and install this free app called “Android System Info” to help locate your Android UUID: https://market.android.com/details?id=com.electricsheep.asi
Once you have installed the app please launch the app > tap ‘System” > tap “OS” > and that will show you the Android UUID.)

Apple apple UDID udid Android android 


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