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FAQs : Animal Voyage
 

In order to rescue your next animal, you'll need to make sure you've built houses for all of the previous animals you've rescued. Once you've built homes for all of them, you can go ahead and rescue your next animal!
Unfortunately we don't support cross-device play between Apple and Android devices at this time. We apologize for any inconvenience this may have caused.
For your animal to clear grass (or other obstacles such as rocks, etc), you need to tap on the area right next to the animal. Animals aren't able to clear items far away from them. Also make sure that your animal has been fed - if they're not clearing any...
Thank you for viewing this FAQ. To locate your Pocket ID, simply: 1) Launch your game 2) Tap the menu icon in your game 3) Tap About 4) Your Pocket ID should be located at the top of the pop up page If you cannot open your game, you ca...
Thank you for viewing this FAQ. To locate your Support ID, simply: 1) Launch your game 2) Tap the "Menu" box in the lower right corner of your Animal Voyage game. 3) Tap the "Settings" gear icon and send us your Support ID. If you cannot open your...
The team is working as hard as they can to include as many Android devices as possible in the list of compatible devices for our Animal Voyage game. However, these updates can take some time. Thank you for your patience in this matter.
Thanks for viewing this FAQ! If your berry plots are currently missing from your game, have no fear. The Animal Voyage team is currently aware of the issue and are working to resolve this in our next coming Android Update, which we are releasing as soon a...
For the time being, animals are automatically sent to islands when you decide to sail to and from different regions. This was a change that the team intended to make in the game, with the intention that there would be less confusion when it came to choosi...
Thanks for viewing this FAQ. You can purchase crystals by tapping on the "+" symbol next to your purple crystal meter on the top right portion of the screen. You can also tap on the Menu button > Store > Crystals. If this FAQ has resolved your issue, pl...
Thanks for viewing this FAQ! The current level cap for this game is level 44. We do try our best to continue to add new content for players who have reached this cap, but are currently working on building more additional content for our players and hope t...
If you see a sudden decrease in coins in your game, it is because the coins were used to unlock a specific bridge on an island. We are currently working on making the message more clear to state how many coins are used to unlock the bridge. We hope to fix...
Thank you for viewing this FAQ. Currently the way animal home prices are set as a multiplier that depends on the amount of animals that you rescue along with the rate at which you earn coins in the game. If you currently have many animals and have complet...
Normally most birdges on island will require coins to repair. However, for premium quests and limited timed quests, the bridges will cost crystals to repair. If this FAQ has resolved your issue, please continue enjoying your game - no need to send us an...
If you have sailed to an island and are seeing a message that your animal(s) can't clear the obstacles on that island, it means you still need to rescue the region-specific animal that clears those obstacles. For example, if you sail to the Jungle Isles a...
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