RSS Feed
FAQs : Common Purchase Related Questions
 

Pocket Gems is committed to developing mobile games that delight and engage our customers. As part of that commitment, we make our games free to download, ensuring that a broad set of consumers have access to them. We also offer customers the opportunity ...
We're sorry that the items you purchased were not directly deposited into your game. Sometimes it can take a day or so for your currency to appear in your game. If you still haven't received your purchase, please submit ticket to us by clicking the "Conta...
We're sorry that the items you purchased were not directly deposited into your game. HERE IS HOW TO FIND YOUR ANDROID DEVICE'S ID: 1) Launch the game you are playing 2) Tap on your game's Main Menu/Settings 3) Tap on "Others" 4) Then tap on "Abo...
HERE'S HOW YOU CAN FIND YOUR ITUNES RECEIPTS: Apple emails your iTunes receipts to you or you can find them with these instructions: 1. Launch iTunes 2. Click on iTunes Store on the right hand menu 3. Click on your email address on the upper left ...
In most cases when users see this message or something similar, that usually means that you are using a jail broken device and therefore cannot make In App Purchases.
We're sorry that this has happened to you. We want to assure you that here at Pocket Gems customer satisfaction is our highest prioritiy. If you can submit a ticket with your Support ID we will be able to get these credits into you game. HERE IS HOW TO ...
Please try uninstalling the game, reboot your device, and reinstall the game. Once you have done that, please: tap the gears on the bottom left corner and tap load. Once your game has reloaded back, please try purchasing the items once again. pet hotel ...
Help Desk Software by Kayako pocketgems.kayako.com